Fails identity? We reship. Free.
You should only ever pay for a batch we’d verify ourselves.
Damaged in transit
If a vial arrives damaged, email us within 7 days of delivery with a photo and your order number. We’ll reship the affected item at no charge — no lengthy dispute process.
Identity guarantee
If an item fails identity verification against our published Janoshik COA for that batch, we will reship or refund it. The published batch report is the standard we hold ourselves to.
Because these are research materials
As the products are supplied for laboratory research use, opened or reconstituted vials cannot be returned for reuse for safety and integrity reasons. The damaged-in-transit and identity guarantees above cover the outcomes that matter.
All products are supplied exclusively for in vitro laboratory and preclinical research by qualified researchers. Not for human or animal consumption; not intended to diagnose, treat, cure, or prevent any disease. Pioneer Peptides is not a compounding pharmacy.